Support Workers

Giving care and support to those who need it most

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Support Workers are on the frontline, working directly with people with a range of needs in our local communities. These customers could have mental health needs, learning disabilities or experience of complex trauma.

They might be homeless or young people leaving care. No matter who you work with or what their needs are, you’ll build trust, provide practical and emotional support, and help them live independently, in the way they want.

You’ll join us in one of our 120 care and support services, alongside a skilled and dedicated team. Together, you’ll work to give people the life skills they need to thrive every day. It could be as simple as teaching someone to brush their teeth or tie their shoelaces. Or it could be preparing someone to live safely and confidently on their own, get into training or work or rebuild relationships with their family members.

Whatever the challenge, you’ll need to be non-judgemental, patient and empathetic. You’ll be focused on solutions not problems or barriers – you’ll see people’s strengths, what they can do rather than what they can’t. You’ll encourage engagement with local communities and help to give people the power and confidence  to transform their lives themselves. Most importantly, you’ll see people as people and each customer as an individual - not just as a referral or a piece of paper. No two customers are the same, which means the job is different each and every day.

Read Jonathan’s story to find out more about our Support Worker role.

What you need

Qualifications aren’t essential - it’s a positive attitude that’s important to us. However, if you’ve got an NVQ level 2 or 3 (or equivalent) in Health & Social Care, that would be great too. We look for people who are non-judgmental, adaptable and ready for the challenges that different customers will bring. If you have experience of caring for others, perhaps in your personal or family life, that could be a big help.

Seeing people progress is hugely rewarding, however small the steps. But, it’s also challenging, so you’ll need to be resilient. If you’re warm, friendly and respectful, with the right approach and mindset, this career could change your life as well as other people’s. If you want to feel at home with Look Ahead, this is a good place to start. 

Take the first step to feeling at home in your career. Apply for a role with the dedicated Look Ahead team.

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