Central support services

Provide vital support for our frontline teams and the customers they support

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We couldn’t do what we do without expert support. As part of our Central Services team, you’ll use your specialist skills to help us do our best for customers.

Some Central Services staff are based in our Westminster Head Office, while others are agile, working from home or other service locations. In all, we have around 100 professionals working in Finance, Property Services, Landlord Services, Business Development, IT, Customer Experience, Communications, Governance and our People Team.

Wherever your skills lie, you’ll need relevant experience and/or qualifications to join us in Central Services. If you have lived experience of any of the needs we support customers with – as many of our staff do - this will give you an excellent insight. Whatever your background, you’ll have an opportunity to make an impact in a friendly, supportive team.

This wide range of areas means that roles in Central Services are extremely varied. You can also join us at different levels: officer, manager and head of function. There are clear career pathways that can help you map out your development and build an exciting future. Feel at home in your career in one the following teams:

The teams

  • People  – includes HR, Learning and Development, and helps us attract, recruit and develop the best people.
  • Finance – ensures we’re financially secure.
  • Business Development – helps us to retain existing contracts and win new ones, so we can grow our organisation and support even more people.
  • Property Services – help us provide great quality homes for the people we support.
  • Landlord Services – help customers manage rent payments, housing support and benefits, so they can maintain their tenancies.
  • Customer Experience – works with customers to develop services that are tailored to their needs. Looks after policy, maintenance and repairs; and provides opportunities for customers including peer support, training and volunteering.
  • IT – maintains our IT infrastructure and drives our digital and customer technology strategies.
  • Communications – provides internal communications and connects Look Ahead with the wider world.
  • Governance - ensures Look Ahead is run with integrity, in a transparent and legally compliant way.

Hear from our people about work in our Central support services

“I knew I wanted to work in a role where I could make a difference and help people, but I knew working directly probably wasn’t for me. But I knew I stil had skills and qualities that could benefit Look Ahead’s work.

Bringing my professional skills and qualifications to a Central Support Service role was the ideal solution. My corporate role helps services which in turn helps our customers. We have a saying here that if you’re not supporting a customer at Look Ahead, you’re supporting someone who is.

It’s been the best of both worlds for me. I get to work as part of a corporate team in a really interesting and very varied organisation, but I also get to see and hear first hand the impact of the organisation’s work – by visiting or spending time in our services or working alongside our operational colleagues. I may not be frontline but I can say with confidence my work has an impact.”

Take the first step to feeling at home in your career. Apply for a role with the dedicated Look Ahead team.

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