Wellbeing

Our team works with customers in difficult, sometimes challenging situations. Our people may also be experiencing mental health needs, major life events or juggling caring responsibilities outside of work. We want our staff to be free to talk openly at Look Ahead, without fear of judgement or stigma. To support them and build resilience, both in and out of work, we offer a range of tools:

• Mental Health First Aid – there are 25 trained Mental Health First Aiders (MHFA) within our team, ready to respond to mental health issues in the workplace.
• Counselling – Our Employee Assistance Programme (EAP) provides staff with access to free counselling and independent legal advice. Staffed by specialist teams, this is available 24/7 to you and your family.
• 1:1 counselling – if you’ve experienced a challenging incident in the workplace, 1:1 counselling is available through Maitland. We can also provide access to EMDR (Eye Movement Desensitisation and Reprocessing) sessions, an innovative approach is available for those experiencing Post Traumatic Stress Disorder or the aftermath of a particularly challenging or traumatic experience.
• Mental health e-learning sessions – a range of online education and training sessions on topics including mental health awareness, resilience, stress awareness and meditation.
• Reflective practice – if you work directly with customers and there is a serious incident, you can access therapeutic group therapy through EASL to debrief, discuss and reflect. These dedicated, confidential sessions provide teams with a safe place to support one another.

We also support your physical health and wellbeing in a variety of ways. They include:

• Healthcare cash back plan – provided by Health Shield, this scheme reimburses your treatment costs (up to an annual limit) for everyday healthcare needs including dental treatment, physiotherapy, and chiropractic and health screenings. You can also access preferential rates for a network of health clubs and hotels.
• Physical health e-learning sessions – a range of online education and training materials on topics including healthy eating, being active, sleep and smoking.
• Wellbeing Centre – an online resource centre featuring educational videos and tools to help you live a healthier and happier life. Topics include fitness, nutrition, mindfulness and finances.
• Eyecare Vouchers – a range of discounts on eye examinations, glasses and contact lenses with Vision Express.